Privacy Policy

The LHM Healthcare Group provides a range of clinical and specialist services to the NHS, private commissioners, the Armed Forces, private patients and commercial clients since 2000.

Data Protection

LHM Healthcare (LHM) values your personal data as highly as your health. Any personal information you give us will remain confidential and will be held in accordance with the Data Protection Act (1998), as well as the incoming General Data Protection Regulations (GDPR).

LHM’s website does not capture or store any of your personal information without your knowledge, except in the specific instances detailed in this policy.

The website does not make any attempt to find out the identities of those visiting our website, but merely logs general visitor data which is collected and used to improve and maintain the website for the visitors benefit.

Booking Medical Examinations

Any personal data that is supplied by a visitor, by means of completing a form on the website, is transferred securely to our web server and immediately transmitted to the members of staff responsible for administering or facilitating the booking. The data is only used for the purposes of administering the booking and facilitating the appointment; it is not passed to any external third parties without your consent.

Completed medical forms are retained in a secure archive for a period of 7 years before being securely shredded. LHM does not maintain a database of past Medical bookings.

Enquiring About Dry Dives

Any personal data that is supplied by a visitor, by means of completing a form on the website, is transferred securely to our web server and immediately transmitted to the members of staff responsible for Dry Dive Sessions. The data is only used for the purposes of administering the booking and facilitating the appointment; it is not passed to any external third parties without your consent.

Data is destroyed within 2 weeks of the Dry Dive appointment. LHM does not maintain a database of past Dry Dive bookings.

Contact Form

Any personal data that is supplied by a visitor, by means of completing a form on the website, is transferred securely to our web server and immediately transmitted to the members of staff responsible for handling general enquiries. The data is only used for the purposes of responding to the query; it is not passed to any external third parties without your consent.

The data is not usually retained at all beyond the time it takes to respond to the enquiry. However, sometimes we may retain data for a longer period of up to a year where it has been identified as useful for training or monitoring purposes.

Cookies

LHM’s website uses cookies to help us understand how people use our website. We use cookies to capture which pages are most popular, how long people spend on each page and what links they use to access the information they are seeking. We may also use cookies to enable the website to ‘remember’ details that you voluntarily give, such as when you complete online forms, so that you do not have to retype the information next time you use the website.

In order to use LHM’s website, you must give consent for these cookies to be placed on your computer. You can revoke consent by clicking the REVOKE button here. If you would then like to remove these cookies you can do so by selecting the appropriate settings on your browser. Where you either decline or revoke consent, your browser will be redirected to an external website search engine found at google.com

Privacy and Dignity of Patients

LHM Healthcare Ltd. makes every effort to ensure that all patients are treated with respect and afforded the appropriate measure of dignity and privacy.

Toilets are available on the premises for everybody including disabled patients. Consultations and examinations are carried out in the privacy of the doctor’s examination room and private changing facilities are available to all patients before and after treatments.

A separate room is available for the assessment and treatment of problem wounds.

Clinical Governance

The service was well equipped and well maintained, with careful attention to all aspects of safety. The staff at the hyperbaric unit were compassionate and caring. The service was appropriately staffed with well qualified doctors, nurses and technical staff, and was responsive to patient’s individual needs. The clinical lead and registered manager provided a strong lead and team working was effective.

The Registered Manager of the LHM Healthcare Group, operating at both Whipps Cross University Hospital (Barts Health Trust) and James Paget University Hospital – Gorleston (Care Standards ACT 2002) is Mr Philip Sayers, BSc.

Mr. Sayers has been involved in the construction and management of clinical Hyperbaric facilities for over 20 years and has been Managing Director of the LHM healthcare Group of companies since its establishment in November 2000.

Clinical services are provided by the Independent sector Provider London Wound Healing Centres/ LHM Healthcare, which is registered with the Care Quality Commission (CQC). The company operates under its own Clinical Governance arrangements, which are approved and regulated by the CQC.

LHM Healthcare is attached to the BartsHealth Trust ‘Acute & Emergency Medicine’ Clinical Academic Group (CAG) and is linked to the dept. of Anaesthetics through its anaesthetic staff.

The Assistant Director of Critical Care and Surgery is the liaison officer responsible for overseeing and monitoring the performance of the Department at Whipps Cross. At the James Paget University hospital, this duty falls to its Operations Manager Mr Andrew Fox.

Our Clinical lead, Caldicot Guardian and ‘Responsible Officer’ is Dr Pieter Bothma, a consultant in Anesthetics and Critical Care at the James Paget University Hospital.

As an independent Provider, we operate under our own company-specific clinical governance guidelines, but wherever suitable, we use both Trust’s clinical and operational policies for guidance. And all members of staff are committed to a process of Continual Professional Development.